FAQ

Makeupforeverid.com (the “Website”) is published and maintained by L Beauty Pte. Ltd., with offices located at 12 Taiseng Street #05-01, Luxasia Building, Singapore 534118.

WHERE CAN I BUY MAKE UP FOR EVER PRODUCTS?

MAKE UP FOR EVER products are sold on this website, MAKE UP FOR EVER Boutiques, Sephora stores, Sephora.co.id, Lazada, Zalora, and Sociolla. You can shop our complete product range here on this website and at any MAKE UP FOR EVER Boutique.

 

DO YOU ACCEPT INTERNATIONAL ORDERS?

Unfortunately, we cannot accept any international orders.

WHAT IF I PLACE AN ORDER AND THE ITEMS IS OUT OF STOCK?

The item will automatically be removed from you order. You will not be charged for this item.

 

HOW DO I USE A PROMO/COUPON CODE?

To redeem a promo/coupon code, simply enter your code in the text box marked “a promo/coupon code” on the payment options section of the checkout process. Promotional offers with no codes required will be applied to the order if the order meets the requirements of eligibility. When a code is accepted, it will be displayed on the order review/summary page. Important note: One (1) promo/offer code may be used per order. This may include automatic offer codes. Promotional offers and discounts may not be applied to Pro (Backstage Cardholder) orders.

 

HOW MANY PROMO/COUPON CODES CAN BE USED PER ORDER?

One (1) promo/offer code may be used per order. This may include automatic offer codes. Promotional offers and discounts may not be applied to Pro (Backstage Card holder) orders.

 

WHAT PAYMENT IS ACCEPTED ON MAKEUPFOREVER.COM?

At MAKEUPFOREVERID.com we accept the following credit cards for payment: VISA, Mastercard, and American Express. We also accept payment via Bank Transfer All orders may be subjected to review and approval by our customer service team.

 

HOW CAN I TRACK MY ORDER?

After the order has shipped, your tracking number will be notified by our courier, Ninja Express, through SMS or Email. 

 

CAN I MAKE CHANGES TO MY ORDER ONCE IT HAS BEEN PLACED?

Unfortunately, no. Once an order has been placed, and you have received your confirmation email, we are unable to make changes to items on the order or order details. Once an order has begun processing for shipment, any changes must be initiated and facilitated via return or exchange. 

 

DAMAGED AND DEFECTIVE PRODUCTS

When your MAKEUPFOREVER.COM order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us immediately at cs@makeupforeverid.com. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, we confirm that it is damaged or defective, we will provide you instructions for returning the damaged or defective product to us at our expense and issue a refund or exchange. Your original shipping and handling charges will not be refunded, however, any replacement for a damaged or defective product will be shipped to you free of charge.


WHAT INFORMATION CAN I SAVE IN MY ACCOUNT?

As a registered user of the website, you can save shipping, billing and credit card information. You can remove your collected information at any time.


I CANNOT FIND MY FAVORITE MAKE UP FOR EVER PRODUCT ANYMORE. WHY IS THAT?

We apologize if you are no longer able to find your favorite product. On occasion we have to discontinue products in order to make room for new launches, as well as ensure that our offerings feature the latest ingredients and technology. For more information, please contact our Customer Service or visit one of our stores

 

I HAVE A QUESTION CONCERNING PRODUCT INGREDIENTS.

If your question concerns a specific product, you have all the ingredients listed on the product packaging.

 

DO MAKE UP FOR EVER PRODUCTS CONTAIN HEAVY METALS?

At MAKE UP FOR EVER, we do not add heavy metals, including lead, to our products. Additionally, trace elements of heavy metals are carefully checked in all raw materials to comply with strict regulations in the country in which they are sold and ensure maximum product safety for consumers.

 

IS THE SILICA IN HD MICROFINISH POWDER DANGEROUS?

MAKE UP FOR EVER'S HD Microfinish Powder utilizes amorphous silica, which does not pose a health risk in regard to makeup application.

 

DO MAKE UP FOR EVER PRODUCTS CONTAIN PARABENS?

In 2009, we eliminated the use of parabens in our product formulations. While products launched before that date may contain parabens, all of our new launches are paraben-free. Our HD Foundation range has also been reformulated to eliminate parabens. As we are transitioning from the old formula to the new one, please read the packaging before purchasing the product to ensure you have the new version.

 

ARE MAKE UP FOR EVER PRODUCTS VEGAN?

Please email us at contact@makeupforeverusa.com to inquire about the product you are interested in.

 

ARE MAKE UP FOR EVER PRODUCTS GLUTEN FREE?

The following MAKE UP FOR EVER products may contain gluten, or trace elements of gluten: Plasto Wax, Matte Lip, Mat Velvet+, Lift Concealer, Moisturizing Lip Balm and Duo Mat. To the best of our knowledge, the rest of our products are gluten-free based on the information provided by our raw materials suppliers.

 

DO MAKE UP FOR EVER PRODUCTS HAVE NUTS IN THEM?

The following products may contain nuts: Aqua Liner (Coconut Oil), Camouflage Cream, Eyeliner Cake and Clown White (Hydrogenated Coconut Oil), Concealer Pencil, Lip Liner Pencil, Eye Pencil (Hydrogenated Coco-Glycerides).